Our Maximum Refund Guarantee

TaxSlayer.com guarantees that you will receive the maximum refund to which you're entitled or we'll refund you the applicable TaxSlayer.com purchase price paid*.

*If you get a larger refund or smaller tax due from another tax preparation engine with the same data, we'll refund the applicable purchase price you paid to TaxSlayer.com. TaxSlayer.com's "Free" products are excluded from guarantee. To qualify for the guarantee, the larger refund or smaller tax due cannot be attributed to variations in data you provided TaxSlayer.com for tax preparation, or for positions taken by you or your preparer that are contrary to the law. Furthermore, our Maximum Refund Guarantee is based on the schedules and forms supported by TaxSlayer.com

If you believe you are entitled to a refund from TaxSlayer.com, you must notify TaxSlayer.com, in writing.
All claims must be submitted within sixty (60) days of your TaxSlayer.com filing date and no later than 6/15/2013

If you are requesting a refund from TaxSlayer.com, please submit the following documents:

• Letter showing your refund or tax due amount using TaxSlayer.com and your refund or tax due amount using another tax preparation engine
• Copy of your proof of payment from another tax preparation method (if applicable)
• A paper copy of your return from another tax preparation method (if applicable)

Send your refund request and supporting documents within sixty (60) days of filing to:

Please use a traceable mailing address and maintain copies of submitted items for your records. Please allow up to 6 weeks for processing and delivery. If after 8 weeks you have not received your check, please contact us.