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TaxSlayer.com Help Center .: Account Info & Login Issues .: I can't remember my username and/or password. What should I do?

I can't remember my username and/or password. What should I do?

If you forgot your username for logging into your account, go back to the TaxSlayer.com homepage and click the Secure Sign In on the right side of the page.  On the next page, click the "Forgot Username" link.  You can then enter your email address and we will email you all usernames associated with that email address.   

For security reasons, we can only send information about your return to the email address listed on the TaxSlayer account.  If you do not have access to the email address listed on the TaxSlayer account, click here. 

If you do not remember your password, please go to www.taxslayer.com and click "Forgot Password".  Enter your username and email address on the page that opens and click "Continue".  Then:

  1. If you remember the answer to your security question, enter it in the field provided and click "Continue".   You will then be allowed to reset your password.

  2. If you do not remember the answer to your security question, click the “Send Code” button.  A code will then be sent in an email to this email address.  Retrieve the code and return to the TaxSlayer.com “Forgot Password?” process. Enter the code within the “Forgot Password?” process and you will be allowed to reset your password.  NOTE:  The code is not a new password.  You must return to the “Forgot Password?” process and reset you password.



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