Taxes can be tricky. It’s great to have a team of people available to help you out when you need them. When you file with TaxSlayer Premium, you receive free access to a tax professional for any specific questions you may have. You can bypass the line with priority phone and email support, along with a live chat option.
Who can I ask my questions about taxes when using TaxSlayer Premium?
You can call or email TaxSlayer’s customer support line anytime with your tax questions. If you’re filing with TaxSlayer Premium, your question goes to the front of the line, so you will experience little to no wait at all. You can also connect with a support agent through live chat. This is especially convenient if you can’t make a phone call or you prefer real-time answers.
As a Premium customer you have access to our Ask a Tax Pro service as well. That means you can receive one-on-one help from a tax professional. Ask a Tax Pro is a feature that many people find useful, because some questions require real expertise, and it helps to have a pro walking you through your return.
How can I contact TaxSlayer priority support?
If you need help getting through the tax filing process and you’ve chosen TaxSlayer Premium, simply contact TaxSlayer’s priority support team by phone (706-922-6741), email, or live chat. Some people prefer to call in and hear a person’s voice at the other end. Others find that live chat is convenient, and they can use it anywhere. Whatever you choose, you’ll move to the front of the line and minimize your wait time.
The TaxSlayer knowledgebase also has thousands of answers to frequently asked questions. You can simply type keywords into the search bar and choose from the related results.
Can I talk to a tax person if I’m filing online with TaxSlayer?
Yes. If you want one-on-one assistance with your personal tax situation, file using TaxSlayer Premium. You’ll get to speak with a trained tax professional who can help you through your specific return.
The service is called Ask a Tax Pro. It is included with the purchase of TaxSlayer’s Premium filing option. To use the chat feature you must first be in the return then follow the steps below:
- Navigate to Help & Support in the upper right corner
- Select “I have a question about my taxes”
- Next, select “My topic is not listed”
- Choose Technical Support
- Select Live Chat, where you’ll find the operating hours listed
Does TaxSlayer offer chat support?
Yes. You can live chat with a support rep if you are filing with TaxSlayer Premium or Self-Employed.
