Category: Password/Username Issues
I have used TaxSlayer, but I can not remember my login. Do I need to create a new account?
No. If you have used TaxSlayer previously to file your taxes, you will be able to continue using that same account as long as you have access to the email address that is listed on your account. If you don't remember your username and password and your email address has changed, Click here for assistance.
Forgot Username: If you do not remember your username, please go to our homepage and click “Sign In” on the right side of the page. On the page that comes up, you will need to click the "Forgot Username" link. You can then enter your email address and we will email you all usernames associated with that email address. Once you have your username, go to TaxSlayer and click “Sign In” again. You can then login to your account or, if needed, click "Forgot Password" and it will take you through a process of resetting your password and gaining access to your return information.
Forgot Password: If you are confident that you have the correct username but it is not letting you login, it could be the password that is not matching. We have no way to verify your password as this gets encrypted as soon as you create the account. If this is the case, go to TaxSlayer and click "Sign In” on the right side of the page. On the next page, click “Forgot Password". Enter your TaxSlayer username, Primary Taxpayer's Social Security Number, and e-mail address attached to the account, then click "Continue". Answer your security question then click "Continue”, and it will take you to a page to reset your password and gain access to your account information.
If you do not remember the answer to your security question, click the "Verify a Security Code" followed by the “Send Code” button. A code will then be sent in an email to your email address. Retrieve the code and return to the TaxSlayer “Forgot Password?” process. Enter the code within the “Forgot Password?” process and you will be allowed to reset your password. NOTE: The code is not a new password. You must return to the “Forgot Password?” process and reset your password.