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Category: My Account Page

My Account Page Information

The "Your Account" page is the first screen you come to when you log on to your TaxSlayer account. From this page you can:

1. Check your email-correspond with us by clicking on the "Mailbox" icon located in the top right corner of the page.

 

2. Log out- click on the "Save & Log Out" link located in the drop down menu next to your name. Click on the down arrow or your name for the menu to appear.  Select "Save & Log Out".

 

3. Update your account information- click on the "Update Profile" link from the drop down menu next to your name. Click on the down arrow or your name for the menu to appear. This is where you will be able to edit your current mailing address, email address, password and/or security question. (You cannot edit your Username once it is created.)

 

4. Access your Prior Year Return or Start a New Return for the prior tax year (you can also access accepted prior year returns within three years of the current tax year) by clicking on the " Prior Years" tab.  

 

5. Contact us - located in the upper right hand corner; displays support hours and phone number. You can also send us an email, chat with us (premium users), search our knowledgebase or ask a tax professional question (premium users).

 

6. Sign up for Text Messaging -TaxSlayer will text the status of your return right to your phone once the acknowledgement is received.  To sign up, click on the down arrow for the menu to appear.  Select "Text Messaging Alerts".

 

7. Manage Account - By clicking on the "Manage Account" link  located in the drop down menu next to your name you can see your account charges, banking information, IRS payment information, and deactivate your return.  Click on the down arrow or your name for the menu to appear and then select the information you would like to see or access.

 

8. Deactivate your account - By clicking on the "Manage Account" link located  in the drop down menu next to your name.    You must select a reason for the deactivation and then select "Clear your return and restart".(This can only be done if you have not made a payment and/or filed a return.)

 

9. Check the Status of your Return(s) - The "Return Status" tab will track your return(s) (both federal and state, if applicable) once they have been created, e-filed, accepted or rejected (and why they were rejected).

 

10. Track your Federal Refund Status - If your Federal return is accepted and you are receiving a refund, TaxSlayer provides a direct link to the IRS "Where's My Refund" tracker so you can monitor your Federal refund status.

 

11. Print accepted return(s) - Once the "Return Status" shows your Federal and/or State return(s) as "Created > Efiled > Accepted", a printer icon will be available for easy access of printing your accepted return(s) to keep for your records.

 

12. TaxSlayer Knowledge Base -  To access this feature you will select the "Contact Us " on the right hand corner of the program. You will have direct access to the TaxSlayer KnowledgeBase by typing a question, phrase, or keyword within the search bar located on the right side of the page.

 

13. Check Browser Compatibility To determine if your browser meets the minimum requirements for the program, click on the down arrow next to your name for the menu to appear.