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Category: My Account Page

My Account Page Information

The "Your Account" page is the first screen you come to when you log on to your TaxSlayer account. From this page you can:

  1. Check your email correspondence with us by clicking on the "Mailbox" icon located in the top right corner of the page.
  2. Log out of the account by clicking on the "Save & Log Out" link located in the drop down menu next to your name. Click on the down arrow or your name for the menu to appear.  Select "Save & Log Out".
  3. Update your account information by clicking on the "Update Profile" link from the drop down menu next to your name. Click on the down arrow or your name for the menu to appear. This is where you will be able to edit your current mailing address, email address, password and/or security question. (You cannot edit your Username once it is created.)
  4. Access your Prior Year Return or Start a New Return for the prior tax year (you can also access accepted prior year returns within three years of the current tax year) by clicking on the " Prior Years" tab.  
  5. Contact us - located in the upper right hand corner-displays support hours, phone number, send an email to us, chat with us, search our knowledge base and ask a tax professional.
  6. Sign up for our Text Messaging feature. TaxSlayer will text the status of your return right to your phone once the acknowledgement is received.  To sign up, click on the down arrow for the menu to appear.  Select "Text Messaging Alerts".
  7. Manage Account - By clicking on the "Manage Account" link  located in the drop down menu next to your name you can see your account charges, banking information, IRS payment information, and deactivate your return.  Click on the down arrow or your name for the menu to appear and then select the information you would like to see or access.
  8.  Deactivate your account - By clicking on the "Manage Account" link located  in the drop down menu next to your name.    You must select a reason for the deactivation and then select "Clear your return and restart".(This can only be done if you have not made a payment and/or filed a return.)
  9. Check the Status of your Return(s) - The "Return Status" tab will track your return(s) (both federal and state, if applicable) once they have been created, e-filed, accepted or rejected (and why they were rejected).
  10. Tracking your Federal Refund Status - If your Federal return is accepted and you are receiving a refund, TaxSlayer provides a direct link to the IRS "Wheres My Refund" tracker so you can monitor your Federal refund status.
  11. Print accepted return(s) - Once the "Return Status" shows your Federal and/or State return(s) as "Created > Efiled > Accepted", a printer icon will be available for easy access of printing your accepted return(s) to keep for your records.
  12. TaxSlayer Knowledge Base -  To access this feature you will select the "Contact Us " on the right hand corner of the program. You will have direct access to the TaxSlayer Knowledge Base by typing a question, phrase, or keyword within the search bar located on the right side of the page.
  13. Check for Browser Compatibility to determine if your browser meets the minimum requirements for the program.  To access this option click on the down arrow next to your name for the menu to appear.