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Category: Login (Username and Password)

I can not remember my username and/or password. What should I do?

 

If you forgot your username for logging into your account, go back to the homepage and click the Secure "Sign In" on the right side of the page. On the next page, click the "Forgot Username" link. You can then enter the email address that is linked to the account and we will email you all the usernames associated with that email address.

 

For security reasons, we can only send information about your return to the email address listed (or cell phone number) on the account. If you do not have access to the email address listed on the account, Click here, to reset your e-mail address.

 

If you do not remember your password, please go to the sign in page and click "Forgot Password". Enter your username, email address, and Primary Taxpayer's Social Security Number on the page that opens and click "Continue". If the information you listed matches what is in the system, another screen will open.

  

Let's verify your account! We will send you a unique code to verify that it's actually you. 

 

Under Delivery Options, select how you want the code sent (text or e-mail), then click “Send Code” button. A code will then be sent in an email to your email address or via cell phone number depending on which option was chosen. Retrieve the code and return to the “Forgot Password?” process. Enter the Security Code received and click Submit within the “Forgot Password?” process and you will be allowed to reset your password.

 

NOTE: The code is not a new password. You must return to the “Forgot Password?” process and reset your password.

 

Password criteria must meet the following requirements:

 

* Be between 8 and 16 characters

* At least one lower case letter

* At least one upper case letter

* At least one number

* At least one of the following special characters (above numbers 1 through 8) listed below:

  ! @ # $ % ^ & * 

 

For video assistance, please click here.